Privacy Policy
Last Updated: May 2026
At NuraPets, we are committed to protecting your privacy and ensuring a secure experience for our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services.
Information We Collect
We collect information to provide better services to all our users:
-
Personal Identification: Name, email address, and shipping address provided during checkout or inquiry.
-
Business Information: For our B2B partners, we collect company names and estimated order volumes through our wholesale portal.
-
Technical Data: IP address, browser type, and usage patterns collected via cookies to optimize site performance.
How We Use Your Information
Your data helps us improve your experience in the following ways:
-
Order Fulfillment: To process and deliver your cat litter and pet hygiene products.
-
Customer Support: To respond to your inquiries via our contact forms or B2B portal.
-
Marketing & Updates: If you opt-in to our “What’s New” newsletter, we may send you updates on new product launches or cat care tips.
-
Optimization: To enhance our UI/UX design and technical performance based on user behavior.
B2B & Wholesale Data
Specific data collected via the /b2b-wholesale page is handled with strict professional confidentiality. This information is used exclusively to facilitate OEM/ODM service integration and global logistics support.
Data Security
We implement industry-standard security measures, including:
-
Secure server-level speed and security optimizations.
-
Encrypted payment gateways for all B2C transactions in GBP (£).
Your Rights
You have the right to:
-
Request access to the personal data we hold about you.
-
Request the correction or deletion of your information.
-
Withdraw consent for marketing communications at any time.
Contact Us
If you have questions regarding this policy or your data, please contact us:
-
General Inquiries: support@nurapets.com
-
B2B Support: b2b@nurapets.com