Shipping Policy
Last Updated: May 2026
At NuraPets, we are committed to protecting your privacy and ensuring a secure experience for our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services.
Retail Shipping (UK Domestic)
We aim to provide fast and reliable delivery for all our UK-based cat owners.
Processing Time: All retail orders are processed within 1–2 business days.
Delivery Estimates: Standard shipping typically takes 3–5 business days across the UK.
Shipping Rates: Rates are calculated at checkout and displayed in GBP (£).
Tracking: Once your order is dispatched, you will receive a tracking number via email to monitor your delivery
B2B & Wholesale Shipping (International)
As a manufacturer based in Qingdao, China, we offer comprehensive global supply chain support for our business partners.
FOB & CIF Options: We support various international shipping terms, including FOB (Free on Board) from Qingdao port or CIF (Cost, Insurance, and Freight) to your designated port.
OEM/ODM Production Lead Times: Lead times for custom-manufactured cat litter or pee pads vary based on order volume and packaging customization.
Documentation: We provide all necessary export documentation, quality regulation support, and certificates required for global shipping.
Logistics Support: Our team handles global shipping and supply chain management to ensure your bulk orders arrive safely.
Shipping Restrictions
B2C Limitations: Retail shipping is currently optimized for the UK market.
B2B Global Reach: Wholesale distribution is available worldwide, with logistics handled on a per-case basis.
Contact Information
Retail Shipping Support: support@nurapets.com
Wholesale/Logistics Inquiries: b2b@nurapets.com